Privacy Policy

What Information Do We Collect?

We may collect and process the following information about you:

Information you provide to us:

You may share information with us when you register for our services or communicate with us—whether through our online chatbot, by phone, email, social media, or otherwise. This includes when you create a customer account, use our services, provide identification to verify your identity or for ticket issuance, give feedback, participate in surveys, report a problem, enter promotions (including prize draws), join community discussions, or otherwise correspond with us.

The information you provide may include your name, address, email address, phone number, date of birth, copies of identification documents (like your passport or ID card), business seller information, tax identification number, and credit or debit card details. If you create a profile on au-tickets.online, this may include a profile picture and, if you enable it, access to your camera or photo library on your device.

We may also monitor or record telephone calls, chats, or other communications between you and au-tickets.online.

Information we collect based on your use of our services:

The Internet protocol (IP) address used to connect your device to the Internet, login details, browser type and version, time zone settings, operating system and device information (such as model and version), advertising ID, unique device token, computer and connection details (like page view statistics, site traffic, referral URLs, advertising data, browsing history, and web log information).
Details about your use of our services, including products and events you viewed or searched for, page response times, download errors, visit duration, page interactions (such as scrolling and clicks), how you left the page, and any data entered while visiting.
When you download and use our app, we and our service providers may collect usage data, including the date and time your device accesses our servers and details about what information or files have been downloaded.
Events you have attended or will attend based on your purchases on au-tickets.online ("My Activity").
Your viewing history of events or artists, as well as your favorite artists, shows, teams, venues, genres, or other event interests based on your scanned music libraries (if you enable this service) and anything you mark as a favorite on au-tickets.online (collectively, your “Favourites”).

How Do We Use Your Information?

We and our service providers use your personal information for the following purposes:

To provide and manage our services:

To give you access to and manage your account on au-tickets.online.
To enable you to buy and sell event tickets, manage your relationship with us, and offer you benefits, special promotions, or customer support.
To respond to your queries or requests submitted through our contact forms, chatbot, or by other means—whether you have questions, suggestions, compliments, or complaints, or if you request quotes or information about our services.
To complete your transactions, process returns and exchanges, verify your details, and provide you with related customer support or promotional offers.
To send you important administrative information, such as updates to our terms, conditions, or policies.
To allow you to send messages to others via our services, if you choose to do so.

We carry out these activities to manage our contractual relationship with you, fulfill our legitimate interests in communicating effectively, and comply with legal obligations.

To communicate with you, share news and marketing materials, and support social sharing:

To send you marketing emails with information about our services, new products, or company updates.
To invite you to participate in surveys or questionnaires.
To contact you about public policy topics or current events that may affect your use of our services (for example, invitations to petitions or campaigns).
To communicate with you by phone, mail, email, SMS, instant message, or other electronic means, where allowed by law. This may include autodialed or pre-recorded calls and messages, as outlined in our User Agreement. Standard message and data rates may apply.
To enable you to use social sharing features you choose to activate.

We engage in these communications with your consent (where required by law), or when we have a legitimate interest in running an effective business and keeping you informed.

To manage contracts with suppliers, subcontractors, or business partners:

To start, manage, or end business relationships.
To provide or receive contractual services.
To enforce legal claims related to contracts (such as debt collection or legal action).
To manage accounting and related activities.

Third-Party Advertising

We work with third-party advertising companies to show you ads for products and services that may interest you when you use au-tickets.online, as well as other websites or online services. Where required by law, we will request your consent before doing so. The ads you see may be based on your activity on our services, your visits to other websites, and information provided by third parties. These companies may place or recognize unique cookies on your browser, often using pixel tags or similar technologies.

Who do we disclose your information to?

We may share your information with the following third parties in order to operate au-tickets.online efficiently and, where appropriate, to fulfill our contract with you. Where required by law, we will seek your consent before disclosing your information:

Our affiliates and subsidiaries, for the purposes outlined in this Privacy Notice.
Other users and ticket sellers so they can verify your identity and/or provide you with tickets you purchase through our services (for example, to post tickets to your address). In certain cases, buyers may see information about the seller, such as a return address on a ticket shipment.
Business partners, financial institutions, and credit agencies, as described in this Privacy Notice.
Partner teams, venues, artists, leagues, or other third parties involved in the events for which you buy or sell tickets.
Third-party service providers who support our operations, such as website hosting, data analysis, payment processing, order fulfillment, return processing, fraud prevention, IT and infrastructure, customer service (including AI chatbots), promotional offers, email delivery, auditing, and more. If you use our chatbot, the contents of your chat may be shared with providers who offer AI and data storage services, so the chatbot can understand and answer your questions. You are not required to provide personal data when using this service, but if you choose to do so, it will be shared with these providers.
Third-party sponsors of sweepstakes, contests, or similar promotions, to manage and administer those promotions.

When using our services, you may also choose to share your personal information. For example, if you connect your au-tickets.online account with a social media account, you will share information with your social media contacts, other users, and the social media provider. By doing so, you authorize us to facilitate this sharing, and understand that the use of this information will be governed by your social media provider’s privacy policy.

Other Uses and Disclosures of Information

We may also use or share your personal information if required or appropriate, especially when we have a legal obligation or legitimate interest to do so. Where required by law, we will seek your consent before sharing your information:

To comply with laws and regulations, including those outside your country of residence.
To cooperate with public and government authorities, and to respond to requests or provide information we believe is necessary or appropriate—including to authorities outside your country of residence.
To work with law enforcement, for example, by responding to their requests or providing information we believe may be important.
For other legal reasons, such as enforcing our terms and conditions, or protecting the rights, privacy, safety, or property of au-tickets.online, our affiliates, you, or others.
In connection with a sale or business transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock (including as part of bankruptcy or similar proceedings). In these cases, we have a legitimate interest in sharing or transferring your personal information to relevant third parties.